Implementing an Effective Patient Satisfaction Survey
- By Morgan Strickland
- Published June 30, 2010
- Marketing
- Unrated
Morgan Strickland
Morgan Strickland is CEO of Opinionmeter international
View all articles by Morgan Strickland
As politicians and insurance companies debate the future of American healthcare, organizations involved in hands-on patient care are working hard to better understand patient requirements and improve staff effectiveness. Although conducting patient satisfaction surveys is not a new concept, delivering them using advanced technology on portable handheld devices is a relatively new idea. Market research industry experts, such as Opinionmeter (www.opinionmeter.com), have adapted the latest in electronic technology to allow hospitals, clinics and other medical facilities to develop and deliver patient satisfaction surveys easily and economically.
Opinionmeter’s real-time patient satisfaction survey process allows healthcare facilities to collect point-of-care feedback quickly and accurately. Point-of-care is defined as the time of service delivery, whether it is a physical therapy session, medication administration or doctor consultation. It is possible to provide immediate improvement in the patient experience by capturing real-time patient satisfaction survey data and enacting instantaneous customer service recovery. With patient feedback becoming a clear priority at hospitals, doctors’ offices and clinics around the country, patient surveys are now evolving into a standard component of any point-of-care visit.
Opinionmeter’s robust reporting tools allow the survey manager to design custom reports to obtain the required data in the format management requires. Reports may be run on-demand or scheduled for automatic delivery, providing everyone with up-to-the-moment information, so the affected personnel have timely access to actionable data. Knowing how a patient feels or what they are thinking is a key concern for the staff in determining the appropriate level of treatment. In addition, it has been postulated that patients make a speedier recovery if they feel listened to and involved
in decision-making related to their treatment protocol.
Automated reporting tools empower hospital staff with the necessary information to have a positive impact on patient satisfaction outcomes and improve personal productivity concurrently. Continuous feedback provides detailed trend analysis, along with low-score alert coverage, to monitor patient satisfaction levels over time.
Patient surveys are easily deployed by using a variety of Opinionmeter’s handheld and mobile survey devices, including portable personal digital assistants (PDAs), mobile tablet surveys, mobile telephone surveys or freestanding survey kiosks. These devices have the advantage of portable, cordless operation, so that the survey administrator passes the device into the patient’s hands for independent response entry. These portable devices typically come equipped with a color touch screen so that sounds, video and graphic images may be used to supplement textual questions and improve patient satisfaction survey comprehension and response. In addition, multiple language delivery of the healthcare surveys assists in gathering primary response data most easily from respondents who natively speak non-English languages.
With a clear mandate for the transformation of healthcare systems, it is incumbent on healthcare services providers to address patient concerns and improve service delivery efficiency. Opinionmeter has more than 40 years of experience gathering patient satisfaction survey data and providing its clients with cost-effective services and tools to achieve their most pressing health care satisfaction survey goals.
Discover the power of real-time patient feedback, and realize the positive impacts in your organization today. Please visit www.opinionmeter.com to learn more about the company’s portfolio of healthcare satisfaction survey products and services. In the fight for a more efficient healthcare system, Opinionmeter is ready to support you.
Opinionmeter’s real-time patient satisfaction survey process allows healthcare facilities to collect point-of-care feedback quickly and accurately. Point-of-care is defined as the time of service delivery, whether it is a physical therapy session, medication administration or doctor consultation. It is possible to provide immediate improvement in the patient experience by capturing real-time patient satisfaction survey data and enacting instantaneous customer service recovery. With patient feedback becoming a clear priority at hospitals, doctors’ offices and clinics around the country, patient surveys are now evolving into a standard component of any point-of-care visit.
Opinionmeter’s robust reporting tools allow the survey manager to design custom reports to obtain the required data in the format management requires. Reports may be run on-demand or scheduled for automatic delivery, providing everyone with up-to-the-moment information, so the affected personnel have timely access to actionable data. Knowing how a patient feels or what they are thinking is a key concern for the staff in determining the appropriate level of treatment. In addition, it has been postulated that patients make a speedier recovery if they feel listened to and involved
Automated reporting tools empower hospital staff with the necessary information to have a positive impact on patient satisfaction outcomes and improve personal productivity concurrently. Continuous feedback provides detailed trend analysis, along with low-score alert coverage, to monitor patient satisfaction levels over time.
Patient surveys are easily deployed by using a variety of Opinionmeter’s handheld and mobile survey devices, including portable personal digital assistants (PDAs), mobile tablet surveys, mobile telephone surveys or freestanding survey kiosks. These devices have the advantage of portable, cordless operation, so that the survey administrator passes the device into the patient’s hands for independent response entry. These portable devices typically come equipped with a color touch screen so that sounds, video and graphic images may be used to supplement textual questions and improve patient satisfaction survey comprehension and response. In addition, multiple language delivery of the healthcare surveys assists in gathering primary response data most easily from respondents who natively speak non-English languages.
With a clear mandate for the transformation of healthcare systems, it is incumbent on healthcare services providers to address patient concerns and improve service delivery efficiency. Opinionmeter has more than 40 years of experience gathering patient satisfaction survey data and providing its clients with cost-effective services and tools to achieve their most pressing health care satisfaction survey goals.
Discover the power of real-time patient feedback, and realize the positive impacts in your organization today. Please visit www.opinionmeter.com to learn more about the company’s portfolio of healthcare satisfaction survey products and services. In the fight for a more efficient healthcare system, Opinionmeter is ready to support you.